1. Perishable Nature of Flowers

All fresh flowers and floral arrangements are perishable and time-sensitive items. For this reason:

* We do not accept returns once flowers have been delivered.
* Returns are not applicable for change of mind.
* Returned floral products cannot be resold due to hygiene and freshness standards.

2. Refund Eligibility

Refunds may be issued under the following circumstances:

* If the flowers are damaged due to handling or delivery from our side.
* If there is a significant delivery delay caused by our team.
* If an incorrect item is delivered without prior customer confirmation or approval.

To qualify for a refund:

* Notification must be made within *6 hours of delivery*.
* Clear photos of the product must be provided as proof.
* The item must remain in its original condition.

After review, Rosabella Flowers may offer:

* A replacement of the same or similar item
* Store credit
* A partial or full refund (subject to management approval)

3. Order Cancellations

* Same-day delivery orders cannot be canceled once preparation has started.
* Orders may be eligible for cancellation only if preparation has not begun.
* Approved cancellations will be refunded to the original payment method.

4. Delivery Conditions

Customers are responsible for providing accurate delivery details.

If:

* The recipient is unavailable,
* Incorrect address or contact details are provided,
* Access is restricted at the delivery location,

Redelivery charges may apply.

Rosabella Flowers is not responsible for delivery delays resulting from incorrect information provided at checkout.

5. Non-Returnable Items

The following items are non-returnable and non-refundable unless damaged upon delivery:

* Fresh flowers and bouquets
* Customized or personalized arrangements
* Event and bulk floral orders
* Perishable add-ons (cakes, chocolates, balloons, etc.)

6. Refund Processing Time

All approved refunds will be processed within *5–10 business days*, depending on your payment provider.

Refunds will be issued to the original method of payment only.

7. Contact Information

For any return or refund inquiries, please contact us:

📧 sales@rosabellaflowers.ae
📞 +971 58 676 2929

We are committed to resolving all concerns professionally and promptly.